I.Brodsky

Summary of Qualifications

 

• 8 Years in operations and customer support experience in fast paced and changing environments.

• Expert troubleshooter for both Mac OSX and Windows users.

 

Experience

 

Keno Kozie Associates, December 2012 – Present

Help Desk Analyst, Chicago, Illinois

• Assisted in onboarding two major clients.

• Supporting and training new team members on processes and procedures across multiple internal systems.

• Creating, updating, and maintaining team and department wiki articles.

• Providing customer support when performing help desk duties for 10 top international law firms.

• Provides over the phone and remote desktop support for end users in multiple complex desktop environments.

• Extensive experience using Microsoft Office 2007 and 2010 including both troubleshooting and formatting of complex spreadsheets and documents.

• Remote access troubleshooting experience including Citrix, VPN, MSRA, and RDP.

• Troubleshoots and resolves issues with legal software including Document Management Systems, Interwoven/iManage, Workshare/DeltaView legal software, and advanced Acrobat Professional.

• Process MS Word documents with a specific focus on utilizing add-ins and styles.

 

 

GeekSquad / Best Buy, Skokie IL, October 2009 – November 2011

Computers and Digital Media Specialist, Best Buy Mobile Specialist

• Managed customers’ secure information for sales of mobile plans.

• Worked directly with in store service and repair teams to troubleshoot and repair phones and PCs.

• Functioned as acting departmental lead in order to engage sales team to meet goals and perform operational tasks.

• Maintained accurate inventory of stock and processed product orders.

• Engaged customers in a warm and welcoming manner in order to assist with their technology needs. 

 

Arda Wigs, Chicago, IL, May 2012

Freelance Illustrator

• Created illustrations for use on arda-wigs.com and printed materials.